Company name - Rupeeredee Job Tile: TeleCollection Agent Location - Gurugram Roles &
Responsibilities
Contact customers regarding overdue payments and negotiate repayment terms to achieve collection targets.
Maintain accurate records of customer interactions, payment updates, and commitments.
Ensure all recovery efforts adhere to company policies and legal guidelines.
Address customer queries related to payments and escalate complex cases to the senior team when necessary.
Collaborate with field collection agents and update them on unresponsive accounts.
Identify high-priority accounts and take proactive steps to mitigate repayment risks.
Handle interactions with professionalism and empathy to maintain a positive customer experience.