Key responsibilities for Telecaller --Make outbound calls to potential and existing customers. --Receive and respond to incoming customer calls. --Understand pest issues such as cockroaches, termites, rodents, mosquitoes, etc. --Explain available pest-control services and pricing. --Schedule appointments for field executives. --Follow up with leads and customers. --Maintain customer and call records. --Coordinate with field executives regarding appointments. --Handle customer questions and complaints professionally. --Achieve daily/weekly/monthly calling and booking targets.
Skills required --Positive communication skills in English and local languages. --Basic computer knowledge. --Polite and confident telephone manner. --Ability to convince and follow up with customers. --Basic knowledge of sales and customer service