Job Description
About the Role
nWe’re looking for a proactive and detail-oriented Associate – Business Operations to join our team at ValueFirst . The role involves managing the customer onboarding journey, ensuring smooth execution of communication campaigns across multiple channels, and maintaining operational excellence through data accuracy and timely reporting.
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nWhat You’ll Be Responsible For
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Supporting current and existing customer onboarding across various communication channels at ValueFirst.n
Preparing weekly performance reports that track the end-to-end onboarding journey.n
Managing customer queries and providing prompt, effective solutions.n
Executing campaigns through channels like SMS, Voice, RCS, and WhatsApp .n
Creating and maintaining reports in Excel , sharing updates with clients and internal stakeholders in a timely manner.n
Implementing and monitoring checks, controls,



and alert mechanisms for offline processes.n
Understanding and applying SMSC, UCC compliance , and OTT platform processes (WhatsApp, RCS, Truecaller).n
Evaluating current customer details shared by the Sales team and conducting due diligence before account creation in internal systems.n

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nWhat You’d Have
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2–3 years of experience in a similar operations or client servicing role.n
A graduate degree in any discipline.n
Strong Excel skills and a data-driven approach to reporting and process tracking.n
Hands-on experience in campaign execution across digital communication channels.n
Valuable understanding of compliance norms and platform-specific requirements.n
Excellent communication, coordination, and problem-solving skills. n

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📌 Business Operations Associate Haryana
🏢 ValueFirst
📍 Haryana