Kick-start your career with Concentrix as a Customer Support Executive - Domestic Voice. This role involves handling customer interactions, resolving queries, and delivering an exceptional customer experience. Comprehensive training will be provided.
Key Responsibilities
Handle inbound customer calls in English & Hindi or Bengali or Gujarati or Assamese.
Understand and resolve customer queries efficiently.
Provide accurate information and support to customers.
Maintain call records and documentation as required.
Adhere to quality standards and productivity targets.
Ensure excellent customer service and customer satisfaction.
Eligibility Criteria
Freshers and experienced candidates can apply.
Graduates / Undergraduates are eligible.
Excellent communication skills in any domestic language.
Basic understanding of English.
Willingness to work in rotational shifts.
Customer-focused attitude with good interpersonal skills.
Selection Process
HR Screening
Communication Assessment
Operations Interview
Offer Discussion
Compensation & Advantages
CTC - 3 LPA - 4 LPA
Attractive performance-based incentives
Cab facility as per company policy
Professional training and growth opportunities opportunities
Employee-friendly work setting