Role & responsibilities
Handle inbound and outbound customer calls professionally.
Understand customer queries and provide accurate and timely resolutions.
Maintain a positive and customer-friendly communication style.
Follow company processes, call scripts, and quality standards.
Record customer interactions and update information accurately in the system.
Escalate complex issues to the appropriate team when required.
Achieve assigned targets related to call quality, productivity, and customer satisfaction.

Preferred candidate profile
Excellent verbal communication skills in English/Hindi.
Valuable listening and interpersonal skills.
Comfortable handling customers over the phone.
Basic computer knowledge and familiarity with MS Office/CRM tools.
Ability to work under pressure and meet targets.
Freshers and candidates with relevant voice process/customer support experience can apply.
Positive attitude, patience, and a customer-focused approach.

📌 Walk In Customer Service Executive Noida
🏢 Writer
📍 Noida