Be the primary point of contact for our Business-to-Business customers through Voice.
Provide timely, accurate, and skilled support while maintaining service-level agreements (SLAs).
Take full ownership of each interaction with proactive problem-solving and excellent customer service.
Handle sensitive issues with a positive and empathetic approach, always portraying the brand in a positive light.
Maintain customer records and call documentation in our systems with precision.
Meet performance metrics such as quality, productivity, attendance, and first contact resolution.
Suggest process improvements and flag recurring customer issues through proper channels.

Qualifications • Excellent communication skills in English • Robust customer service mindset with active email communication skills.
Ability to empathize with customers, manage time effectively, and work independently.
Basic user-level knowledge of Windows operating systems.
High school diploma or equivalent and above.
6 months 2 years of experience in the domestic or international voice process.

Additional

Information • Job Location: Work from Office |

📌 Walk In Customer Support Executive Chennai
🏢 Sutherland
📍 Chennai