Key ResponsibilitiesProvide in office / field IT support at client locations.
Troubleshoot Desktop, Laptop, Windows OS, Printers and Peripherals.
Install, configure and maintain LAN, Wi-Fi, switches and routers.
Troubleshoot basic network connectivity and Internet issues.
Install and configure software, drivers and security applications.
Perform hardware troubleshooting and coordinate hardware replacement/repair.
Provide basic support for servers, backups and IT infrastructure.
Maintain service reports, visit reports and issue-resolution records.
Coordinate with the internal IT/helpdesk team for escalated issues.
Ensure timely resolution of customer complaints and service requests.