We are seeking a dedicated and enthusiastic Customer Support Executive to join our team in the Mumbai region. This role is ideal for freshers or candidates with a high school diploma or diploma in any field who are looking to start their career in customer service. As a Customer Support Executive, you will be the first point of contact for our customers, providing them with assistance and support regarding our products and services. Key Responsibilities: - Respond to customer inquiries via phone, email, or chat in a qualified and timely manner. - Provide accurate information about products and services to customers. - Assist customers in resolving issues and complaints effectively. - Maintain a high level of customer satisfaction by ensuring all interactions are positive and helpful. - Document customer interactions and feedback in the system for future reference.



- Collaborate with team members to improve service delivery and customer experience. Required Skills: - Solid communication skills, both verbal and written. - Ability to handle customer inquiries and complaints with patience and professionalism. - Basic knowledge of customer service principles and practices. - Familiarity with BPO and telecalling environments is a plus. - A positive attitude and willingness to learn. If you are a motivated individual looking to kickstart your career in customer support, we encourage you to apply. Join us in providing exceptional service to our customers and be a part of our energetic team.

This job is provided by Shine.com

📌 Customer Support Executive Mumbai
🏢 Konverge Technologies
📍 Mumbai