Job Title: Customer Support Executive – Blended Process (Chat+Voice)

Salary: ₹11,000 - ₹15,000 in-hand per month + incentives

9 Hour shift including 1 Hour Break

Shift: 24*7 rotational shifts for both male & 7AM To 11PM rotational shift for female candidates

Work Mode: In office

Job Summary:

Handle inbound/outbound customer calls to resolve queries, complaints, and service requests. Ensure high customer satisfaction through transparent communication and quick issue resolution.

Key Responsibilities:
Attend customer calls and provide accurate information on products/services
Resolve complaints within TAT and escalate complex issues when needed
Maintain call logs and update CRM with interaction details
Meet quality, productivity, and CSAT targets set by management




Follow call scripts and compliance guidelines

Requirements:
Education: 12th pass or Graduate
*Experience andFreshers can apply
Skills: Fluent English and Hindi. Explicit diction, basic computer knowledge, typing speed 20+ WPM
Personal Traits: Good listening skills, patience, ability to handle pressure
Other: Should be comfortable with rotational shifts, including night shifts and weekends

Benefits:
Salary ₹11K-15K based on experience
PF, ESIC, paid training
Growth to Senior Executive/Team Lead roles
Immediate joining available

📌 Customer Support Executive Indore
🏢 airvincible
📍 Indore