Roles & Responsibilities

• Lead a team responsible for designing, developing, and implementing platform-led cloud contact center transformations.
• Lead and manage proposals in response to client requests and RFPs across market units to maintain a pipeline of prospects and projects.
• Work with market unit leads to identify and understand market demand in terms of required skills and scale.
• Support practice and business growth through platform hiring, team development, nurturing, and upskilling.
• Lead contact center transformation consultants and engage with client and implementation teams to conduct design sessions, gather and refine requirements, deliver working demonstrations, and support solution design and implementation.
• Provide best-practice guidance and define implementation approaches using industry or process benchmarks.
• Develop creative, fact-based, and achievable strategies and operating models after evaluating multiple strategic options.

Lead practice initiatives including points

📌 I&p Gn Song Service Amazon Connect Senior Analyst Bengaluru (India)
🏢 Accenture in India
📍 India