Job Responsibilities
Handle guest check-in, check-out, reception and daily front-office operations.
Attend incoming calls and make follow-up calls for enquiries and bookings.
Maintain daily call, lead and booking reports in Excel.
Convert enquiries into bookings through regular follow-ups.
Coordinate with Housekeeping, Kitchen/F&B;, Revenue, Accounts and Operations teams.
Handle basic guest requests and day-to-day concerns and coordinate for quick resolution.
Maintain guest records, room status and other front-office reports.
Communicate with guests professionally and follow basic greeting and hospitality standards.
Take guest feedback and encourage online reviews.
Escalate major guest issues to the concerned supervisor/Operations Manager.
Required Skills
Positive communication and telephone etiquette.
Basic English and Hindi; Telugu is an advantage.
Basic MS Excel / Google Sheets knowledge.
Presentable, polite and customer-friendly.
Positive coordination and problem-solving skills.
Willing to work in rotational shifts, weekends and holidays.
📌 Receptionist Cum Telecaller Hyderabad (India)
🏢 CannyChoice Hospitality Services Private
📍 India
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