Role Overview

• Call prospective leads to introduce the company’s offerings, understand their requirements, and assess interest.
• Schedule and confirm in-person visits with prospective leads at the center/office.
• Follow up consistently to ensure scheduled leads convert into actual walk-ins.
• Counsel walk-in prospects in person, addressing queries and concerns, and recommending the most suitable options.
• Close the lead by finalizing enrollment/admission/sale and completing all required documentation and payment formalities.
• Maintain accurate and updated records of calls, footfall, and conversions in the CRM or tracking sheet.
• Build rapport and trust with leads to improve conversion rates and reduce drop-offs.
• Coordinate with the marketing/sales team to provide feedback on lead quality and follow-up outcomes.
• Meet assigned targets for calls made, footfall generated, and leads closed.

Key Responsibilities

• Contact leads via phone to introduce the company’s offerings and assess interest.




• Schedule and confirm site visits or in-person meetings with prospective customers.
• Follow up consistently to ensure the lead converts the scheduled visit into an actual walk-in.
• Engage with the customer during the visit, address objections, and guide them through the closing process.
• Close the lead by finalizing the sale/agreement and ensuring all required documentation is completed.
• Maintain accurate records of calls, footfall, and conversion status in the CRM or tracking sheet.

Key Skills

• Excellent verbal communication and interpersonal skills.
• Solid persuasion and negotiation ability.
• Patience and persistence in following up with leads over multiple touchpoints.
• Basic computer literacy for CRM/data entry.
• Ability to work towards targets in a rapid-paced workplace.

Qualifications

• Prior experience in counselling, telecalling, or sales is an advantage.
• Fluency in Hindi and English.

📌 Senior Admission Counselors Ahmedabad
🏢 Shivalik Institute of Real Estate
📍 Ahmedabad