Job Description – Non-Voice Process (Hi-Tech)Position: Non-Voice Process Executive

Industry: Hi-Tech / Technology

Experience: Minimum 1 Year

Employment Type: Full-Time

Position OverviewWe are looking for experienced professionals to join our Hi-Tech Non-Voice Process team. The candidate will be responsible for handling customer/client requests through email, chat, tickets, and other written communication channels, while ensuring accuracy, quality, and timely resolution.
Key ResponsibilitiesHandle customer queries and service requests through email, chat, and ticketing systems.
Understand and resolve customer issues related to Hi-Tech products/services.
Provide accurate information and appropriate resolutions within defined timelines.
Maintain proper documentation of customer interactions and case details.
Follow established SOPs, quality guidelines, and process requirements.
Coordinate with internal teams for issue resolution whenever required.
Ensure timely closure and follow-up of assigned cases.
Maintain high standards of accuracy, productivity, and customer satisfaction.
Identify recurring issues and escalate them to the appropriate team.
Maintain confidentiality of customer and company information.




Candidate RequirementsMinimum 1 year of experience in a non-voice, email, chat, technical support, back-office, or similar process.
Experience in the Hi-Tech/Technology domain will be preferred.
Excellent written English communication skills.
Valuable typing speed with solid accuracy.
Basic knowledge of computers, MS Office, email, and internet applications.
Ability to understand technical information and provide explicit written responses.
Solid analytical and problem-solving skills.
Good attention to detail.
Ability to work independently as well as in a team.
Comfortable working in rotational shifts, if required.
Preferred SkillsEmail & Chat Support
Ticket Management
Technical/Hi-Tech Product Support
Customer Query Resolution
MS Office
Basic Troubleshooting
Documentation & Case Management
Written Communication

QualificationGraduation preferred from any recognized university.
Key CompetenciesWritten Communication
Problem Solving
Attention to Detail
Time Management
Customer Handling
Multitasking
Process Adherence

Experience Required: 1+ Year

Process: Non-Voice – Hi-Tech

📌 Customer Care Executive Non Voice Hyderabad
🏢 Acutementors India Private
📍 Hyderabad