We are looking for a friendly and customer-focused Customer Service Representative to join our team. The ideal candidate will be responsible for assisting customers, handling queries, resolving issues, and ensuring a positive customer experience.
Key Responsibilities
Respond to customer queries through phone, email, and chat.
Provide accurate information about products and services.
Handle customer complaints and resolve issues professionally.
Follow up with customers to ensure their concerns are addressed.
Maintain accurate customer records and update information when required.
Coordinate with other departments to resolve customer issues.
Process customer requests and provide timely assistance.
Maintain a qualified and positive attitude at all times.
Meet customer service and performance targets.
Requirements
Good verbal and written communication skills.
Customer-focused and positive attitude.
Basic computer knowledge.
Valuable problem-solving and interpersonal skills.
Ability to work independently and as part of a team.
Prior customer service experience is an advantage, but freshers may also apply.