Manages processes as per global Disputes SOP. Helps team build
efficiency by sharing knowledge, best practices and eliminating waste
steps in the process.
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With over 100,000 employees across 130 countries, we work together to shape the future of global trade and logistics.
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Job Description – Payer Dispute Specialist
Role Overview
The Payer Dispute Specialist is responsible for managing and resolving customer invoice and payer-related disputes accurately and within agreed service levels. The role requires solid analytical skills, customer focus, and the ability to collaborate with multiple stakeholders to ensure timely dispute resolution while protecting revenue and delivering an exceptional customer experience.
You will be responsible for:
Dispute Management
• Review, investigate, and resolve payer disputes in accordance with standard operating procedures and business guidelines.
• Analyze dispute details, identify the root cause, and determine the appropriate resolution.
• Coordinate with internal stakeholders, Front Office teams, Finance, Pricing, Operations, and customers to ensure timely closure of disputes.
• Maintain complete and accurate documentation of all dispute cases in the relevant systems.
• Ensure all disputes are resolved within defined Service Level Agreements (SLAs) and quality standards.