Job Title: Laboratory Billing & Customer Care Manager
Job Description:
We are seeking an organized and detail-oriented individual to oversee the billing, reporting, and customer care operations within our laboratory. The ideal candidate will manage all financial transactions, ensure accurate day-to-day reporting, and provide exceptional customer service to our clients.
Key Responsibilities:
Manage the end-to-end billing process, including invoice generation, payment tracking, and reconciliation.
Prepare and maintain daily, weekly, and monthly reports on laboratory operations, financials, and client interactions.
Serve as the primary point of contact in customer care, addressing inquiries, resolving billing concerns, and ensuring client satisfaction.
Collaborate with laboratory staff to gather necessary data for reports and ensure compliance with all relevant standards.
Implement process improvements to enhance billing accuracy, reporting efficiency, and customer service quality.
Qualifications:
Proven experience in billing, finance, or customer service roles, preferably in a laboratory or healthcare setting.
Solid analytical skills with a keen attention to detail.
Excellent communication and interpersonal abilities.
Familiarity with billing software and customer relationship management (CRM) systems is a plus.