About Atlys
Our mission is to enable every person on Earth to travel freely.
Travel should feel exciting. Instead, too much of it is still defined by paperwork, uncertainty, and processes that were never designed for travellers.
Atlys is changing that.
We’re building an AI-first platform that removes friction and uncertainty from travel. To date, we’ve processed visas for 1M+ travellers across 127 countries. But we’re still early.

The Role
We’re looking for a Guest Advisory Lead to lead a high-performing customer-facing team that turns traveller interest into confident decisions and successful conversions.
You’ll be responsible for leading, coaching, and developing the Guest Advisory team, while ensuring every customer receives explicit, thoughtful, and personalised guidance. You’ll set the standard for customer conversations, drive team performance, and ensure consistent ownership of the customer journey from the first interaction through conversion.
This is a leadership role for someone who combines solid communication, commercial instinct, people management,



and operational discipline, and thrives in a rapid-paced, high-volume workplace.

The Job
• Team Leadership & Performance: Lead, coach, and motivate the Guest Advisory team to consistently achieve customer experience and conversion goals.

• Customer Engagement: Oversee customer interactions across calls, chats, and email, ensuring travellers receive relevant guidance based on their travel needs.

• Conversion & Sales: Drive team performance across lead qualification, follow-ups, objection handling, and conversion while maintaining a customer-first approach.

• Coaching & Development: Conduct regular coaching, feedback, and performance reviews to improve communication, product knowledge, sales skills, and overall team effectiveness.

• Customer Experience: Ensure the team delivers clear, empathetic, and accurate guidance on Atlys products, visa processes, timelines, and next steps.

• Quality & Process Manage

📌 Guest Advisory Lead New Delhi
🏢 Atlys
📍 New Delhi