We are looking for a Customer Acquisition & Support Executive to help us onboard and support customers using our digital platform.

The company generates leads through online marketing and campaigns. This is not a cold-calling or lead-generation role. You will work primarily with interested leads who have already enquired about our platform.

Your responsibilities will include:
Contact interested leads generated through our online campaigns.
Understand their requirements and explain how our platform works.
Follow up with leads and help convert them into registered/active users.
Guide customers through registration, profile setup and app usage.
Provide basic technical support for issues related to the app/platform.
Help customers complete onboarding if they face difficulty.
Maintain regular follow-ups with interested and existing users.




Update lead status, customer information and follow-up activity.
Coordinate internally to resolve customer queries or technical issues.
Assist with day-to-day operational tasks related to customer onboarding and platform activity.
Build positive relationships with customers and ensure they have a smooth experience using the platform.

What we're looking for:
Positive communication skills, comfortable speaking with customers over phone/WhatsApp, basic understanding of mobile apps and technology, ability to follow up systematically, and a helpful problem-solving attitude.
Languages: Marathi and Hindi required; basic English preferred.

📌 Customer Support Executive Pune
🏢 Aalekh
📍 Pune