Key ResponsibilitiesHandle customer queries and requests through phone, email, chat, and other communication channels.
Understand customer concerns and provide accurate and timely resolutions.
Follow up on pending customer requests and ensure closure within defined TAT/SLA.
Coordinate with internal teams such as Sales, Operations, Credit, Collections, and Support for issue resolution.
Maintain proper records of customer interactions, complaints, requests, and resolutions.
Identify recurring customer issues and escalate complex cases to the appropriate team.
Ensure compliance with company policies, processes, and service standards.
Maintain a high level of customer satisfaction and service quality.
Support customers with product/service-related information and documentation requirements.
Prepare basic reports and maintain daily/weekly service-related MIS.
📌 Customer Support Executive Mumbai (India)
🏢 Unicorn HR
📍 India
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