FRONT OFFICE EXECUTIVECompany: Apaar Hill Resort & Spa
Location: Udaipur, Rajasthan
Department: Front Office
Employment Type: Full-Time
Experience: 1–3 Years preferred | Freshers with good communication skills may also apply
Job SummaryWe are looking for a professional, well-groomed and guest-friendly Front Office Executive to manage the reception desk and ensure smooth guest experiences from arrival to departure.
Key ResponsibilitiesWelcome and greet guests professionally.
Handle check-in and check-out procedures.
Manage room reservations, amendments, cancellations and walk-in enquiries.
Verify guest ID, booking details, room allocation and payment status.
Handle guest calls, WhatsApp enquiries and basic reservation queries.
Coordinate with Housekeeping, F&B;, Maintenance and other departments for guest requirements.
Maintain accurate guest records and update the hotel PMS/system.
Prepare and maintain daily front-office reports.
Handle guest billing, cash, UPI/card payments and maintain proper records.
Resolve guest complaints and requests professionally and promptly.
Explain resort facilities, room categories, packages and services to guests.
Promote room upgrades and additional resort services whenever appropriate.
Ensure proper shift handover and report any cash/payment or operational discrepancy.
Maintain cleanliness, presentation and professional standards at the reception.
Follow all resort SOPs, policies and security procedures.
RequirementsGood communication skills in English & Hindi.
Pleasant personality and professional grooming.
Basic computer knowledge.
Knowledge of hotel PMS/reservation systems will be preferred.
Valuable customer-handling and problem-solving skills.
Ability to work in rotational shifts.
Hotel Management diploma/degree preferred.
Prior hotel/resort front-office experience will be an advantage.
What We OfferCompetitive salary based on experience.
Food/other advantages as per company policy.
Prospect to grow within the hospitality industry.
Professional and positive working environment.
To ApplySend your CV/Resume with your experience details and expected salary.