Fixzone is hiring a Sales & Operations Executive to manage customer enquiries, sales follow-ups, technician coordination and daily repair operations.
Responsibilities
Handle customer calls, WhatsApp and online leads.
Convert enquiries into confirmed repair bookings.
Follow up with current, pending and old leads.
Coordinate jobs between customers and technicians.
Share quotations and repair updates with customers.
Track pending and completed repair jobs.
Handle basic customer complaints and queries.
Maintain daily sales, lead and job reports.
Help achieve monthly sales and conversion targets.
Requirements
Valuable communication and convincing skills.
Strong customer handling and follow-up skills.
Basic computer, WhatsApp and CRM knowledge.
Ability to manage multiple tasks and coordinate a team.
Sales or customer service experience preferred.
Knowledge of smartphones/iPhone repair is an advantage.
Experience: 1–3 years preferred
Growth: Prospect to move into Sales / Operations Manager role based on performance.