A Client Relationship Executive is responsible for building and maintaining solid relationships with clients, ensuring customer satisfaction, and supporting the sales and service process.
Key responsibilities
Handle client inquiries through phone, email, and WhatsApp.
Follow up with prospective and existing clients.
Build and maintain long-term client relationships.
Understand customer requirements and provide suitable solutions.
Coordinate site visits, meetings, and appointments.
Assist clients with documentation, booking, and payment processes.
Resolve customer concerns and provide timely support.
Coordinate with the sales and operations teams to ensure smooth service.
Maintain accurate client records in CRM or company databases.
Achieve customer satisfaction and retention goals.