We are looking for a Customer Care Executive for our imitation jewellery e-commerce brand. The candidate will be responsible for handling customer queries, order-related concerns, and providing a smooth customer experience across calls, WhatsApp, and other support channels.
Job ResponsibilitiesHandle customer queries through calls, WhatsApp, chat, and email
Assist customers with order status, delivery updates, product-related queries, exchanges, returns, and cancellations
Coordinate with the internal team regarding delayed, missing, or incorrect orders
Follow up with customers for pending issues and ensure proper resolution
Handle customer complaints professionally and politely
Help customers with basic website/order placement issues
Maintain records of customer queries, complaints, and resolutions
Coordinate with courier/logistics teams for delivery-related issues when required
Provide product information related to jewellery, offers, availability, and order details
Maintain a positive and helpful customer experience




Follow up on COD orders/order confirmations when required
RequirementsGood communication skills in Hindi and English
Basic written English is required
Comfortable speaking with customers over calls
Basic knowledge of WhatsApp, Excel/Google Sheets, and computers
Patient, polite, and solution-oriented approach
Ability to handle multiple customer queries efficiently
Previous experience in customer support, e-commerce, jewellery, fashion, or retail will be preferred
Freshers with valuable communication skills can also apply

Job DetailsProfile: Customer Care Executive

Industry: E-commerce / Imitation Jewellery

Salary: ₹15,000 – ₹18,000 per month

Working Days: Monday to Saturday

Employment Type: Full time

We are looking for someone who can communicate confidently with customers, take ownership of customer issues, and ensure every query is handled properly from start to resolution.

📌 Customer Care Executive Mira Bhayandar (India)
🏢 Laviworld
📍 India