Handle customer queries through calls, WhatsApp, email, social media, and other communication channels.
Manage post-purchase customer interactions and follow-ups.
Resolve customer complaints and service-related issues professionally.
Coordinate with operations, logistics, and other teams to resolve customer concerns.
Track returns, replacements, refunds, delivery issues, and other after-sales requests.
Maintain accurate customer records and interaction history.
Follow up with customers to ensure issues have been resolved satisfactorily.
Collect customer feedback and identify recurring customer concerns.
Identify prospects to improve customer satisfaction and retention.
Maintain CRM/customer databases and update records regularly.
Prepare reports related to customer queries, complaints, resolutions, and satisfaction.
Support customer retention and relationship-building initiatives.
📌 Crm Executive Chennai (India)
🏢 Irthlife
📍 India
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