Customer Care Executive – Job Roles and Responsibilities:-
Handle customer calls and assist them with their queries and requests.
Understand customer problems and provide suitable solutions in a polite manner.
Explain products, services, offers, and company policies clearly to customers.
Handle customer complaints professionally and ensure timely resolution.
Update customer information and call details accurately in the CRM/system.
Escalate complex issues to the concerned team or supervisor when required.
Maintain qualified communication and follow proper call-handling procedures.
Achieve assigned performance targets while maintaining positive service quality.
Follow company policies and maintain confidentiality of customer information.
Ensure a positive customer experience and maintain valuable customer satisfaction.
📌 Customer Care Executive Noida
🏢 Cogent e services
📍 Noida
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