Key Responsibilities
Service Operations: Oversee channel service operations, workshop readiness, and daily tasks like service turnaround time (TAT) reduction. [1]
Quality & Compliance: Ensure adherence to Service Quality Audits and company service standard operating procedures (SOPs). [1]
Customer Satisfaction: Drive high Net Promoter Scores (NPS), handle customer complaint redressal, and achieve target customer satisfaction (CSI) scores of 90%+. [1, 2]
Warranty & Inventory: Manage warranty reconciliations/approvals and maintain core parts and spares inventory targets. [1]
📌 Service Manager Electric Vehicles New Delhi
🏢 Shree Radha Raman Automobiles
📍 New Delhi
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