Patient reception & registration
OPD & appointment management
Telephone & WhatsApp handling
Admission coordination
Emergency patient coordination
Billing & payment support
TPA/cashless coordination support
Discharge coordination
Reports & diagnostic coordination
Doctor coordination
Patient communication & service
Administrative responsibilities
Maintain OPD/IPD registers and other front-desk records.
Handle incoming/outgoing documents and correspondence.
Hospital coordination
Know key extension numbers and contact persons.
Coordinate with nursing, ICU, OT, pharmacy, laboratory, radiology, housekeeping, security, billing and administration.
Confidentiality & skilled conduct
Never disclose diagnoses, reports, contact information or admission details to unauthorized persons.
Never discuss patients publicly.
Maintain skilled appearance and behaviour.
Avoid personal phone use while patients are waiting.