Job DescriptionJob Title: Customer Support Representative

Location: Kolkata

Our client, a leading multinational corporation specializing in technology and business process outsourcing services, is seeking enthusiastic individuals to join their team as Customer Support Representatives. This is an excellent opportunity for both Undergraduate and Graduate Freshers to kickstart their career in a renowned top MNC company.

Responsibilities:
Handling incoming calls and responding to customer emails
Resolving customer complaints and issues
Assisting customers with product information and placing orders
Identifying and escalating issues to supervisors
Providing exceptional customer service and support

RequirementsRequirements:
Undergraduate or Graduate degree
Excellent communication skills in English




Ability to work in different time zones and flexible with shifts
Strong technical knowledge
Familiarity with customer service principles and practices

Shift: US Shift (evening & night shift)

Week Off: 2 days rotational week off. 5 Days working

Note: Experience in international Voice Process is a plus
Undergraduate or Graduate degree
Excellent communication skills in English
Ability to work in different time zones and versatile with shifts
Strong technical knowledge
Familiarity with customer service principles and practices

Advantages

Prospect to move laterally within the organization, through IJP for various other roles and business units which exist.

📌 Customer Service Executive Kolkata
🏢 2coms consulting
📍 Kolkata