Following are the key responsibilities -
Nanny sourcing and screening: Post openings, reach out to candidates, and run first-round calls to check experience, availability, and expected pay
Onboarding and verification: Collect documents, coordinate background and reference checks, and brief recent nannies on MAAI’s standards before their first assignment.
Customer inquiries and matching: Respond to current customer leads
Customer support: Be the first point of contact for customer issues
Nanny support: Handle nannies’ queries on schedules, payments, and assignment changes, and act as the go-to person for any on-the-job concerns.
Tracking and feedback: Maintain records of candidates, placements, and open tickets, collect customer feedback after placements, and send you a weekly summary of patterns or recurring issues.
📌 Telecaller Mumbai
🏢 NVK Wellness
📍 Mumbai
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