Key Responsibilities​Technical Support & Equipment Maintenance
​Perform in office installation, diagnostic testing, routine maintenance, and repair of agricultural equipment (e.g., tractors, harvesters, automated drip irrigation, drone systems, or IoT soil sensors).
​Troubleshoot mechanical, electrical, and electronic issues directly in the field.
​Coordinate with central technical teams for complex component overhauls or system failures.

​Farmer Onboarding & Training
​Conduct product demonstrations and hands-on operational training for farmers, farm hands, and local dealers.
​Educate clients on preventive maintenance routines, safety protocols, and optimal usage patterns to maximize equipment lifespan.

​Operations & Field Reporting
​Maintain detailed service logs, field visit logs, job cards,



and customer history using CRM or mobile field-reporting software.
​Manage inventory of critical spare parts, specialized tools, and service kits assigned to the field unit.
​Track local service requests, prioritize emergency breakdown visits, and adhere to SLA turn-around times.

​Customer Relationship & Feedback Loop
​Build solid, trust-based relationships with regional farming communities and agricultural cooperatives.
​Collect feedback from end-users regarding machine performance, common failure points, and usability issues to share with product/R&D; teams.
​Identify cross-selling or service-contract extension opportunities during regular field visits.

📌 Client Service Executive Bhubaneswar
🏢 Zetamate Lifecare Services
📍 Bhubaneswar