Job Description
Experience: 3–5 Years
nLocation: Vadodara
nCandidates: Open to candidates from anywhere in India
nWork Mode: Hybrid / Remote
nInitial Requirement: 1 week WFO
nShift: 3:00 PM – 12:00 AM ; may include night shifts in future
nCTC: Up to ₹8.5 LPA
nJoining: Immediate–30 Days Mandatory
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nRole Overview
nWe are looking for an Application Support Analyst with hands-on NetSuite application support experience and exposure to NetSuite Account Reconciliation (NSAR) . The role involves L2 application support, troubleshooting, user access management, stakeholder interaction, application administration, and collaboration with global/US-based teams.
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nMandatory Skills
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NetSuite – Minimum 3 Years n
NSAR – Minimum 1 Year n
Advanced/Expert Microsoft Excel n
Application Support / L2 Supportn
Robust troubleshooting and problem-solvingn
Robust communication and stakeholder managementn
US stakeholder interactionn
Incident and issue resolutionn
Application configuration/supportn
Change managementn

nGood to Have
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CaseLockern
Ragicn
Salesforcen
DocuSignn
Microsoft Copilot / AI toolsn

nThe JD specifically mentions CaseLocker, Ragic, Salesforce and DocuSign as applications the candidate may need to learn/support, with exposure considered an advantage.
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nKey Responsibilities
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Provide L2 support for NetSuite and NSAR .n
Manage NSAR access requests, provisioning and governance.n
Troubleshoot NetSuite, NSAR and integrated-system issues.n
Perform root-cause analysis and work with development teams on complex issues.n
Support users and conduct application training.n
Maintain SOPs, user guides and knowledge-base documentation.n
Support integrations involving Salesforce, NetSuite, Ragic, CaseLocker and DocuSign .n
Support upgrades, enhancements, testing and integration initiatives.n
Monitor application performance and identify recurring issues.n
Generate reports and ana

📌 Application Support Analyst Mandvi (India)
🏢 Asian Hires
📍 India