L3 Deliverables:
Coordinate with vendors and monitor data growth.
Automate daily tasks for efficiency gains.
Manage and troubleshoot middleware-related incidents.
Implement and troubleshoot certificates, ensuring security compliance.
Plan and assist in patching and resolving infrastructure vulnerabilities.
Conduct performance tuning activities for optimal system operation.
Prepare RCA for major incidents and maintain availability/capacity management.
Conduct risk analysis and develop mitigation strategies.
Execute continual service improvement plans.
Maintain, update, and ensure accuracy of infrastructure documentation and procedures.