Experience developing implementation plans in ServiceNow Knowledge of HR functions, processes, and best practices.
Configure and deploy ITSM workflows for Incident, Problem, Change, Knowledge, and Request Management.
3+ years of ServiceNow development experience with excellent working knowledge on PORTAL Development (Employee Service Center, ESC Pro and Service Portal)
CSA/ CAD certifications (Compulsory).
CIS-HRSD/ CIS-ITSM certification (Compulsory).
Robust knowledge of JavaScript.
Experience customizing ServiceNow using: Forms, UI Policies, Client Scripts, Workflows, UI Actions, Business Rules, Script Includes, Inbound Actions.
Extensive hands-on experience with web-based languages: JavaScript, CSS, Jelly, XML, HTML, and Glide.
Proficiency in integrating ServiceNow with third-party tools via SOAP/REST APIs.
Experience in agile development environments.
Robust understanding of ITIL practices and their application in ITSM and HRSD solutions.
Excellent communication and presentation skills

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🏢 Jade Global
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