We are seeking a seasoned Senior Business Analyst with deep US healthcare and Pharmacy Benefit Management experience to lead discovery, product definition, process redesign, and AI-enabled solution delivery. The successful candidate will partner with business, product, UX, architecture, engineering, data, operations, compliance, and quality teams to translate complex pharmacy-advantage needs into transparent, testable, user-centered solutions. This role requires hands-on AI experience, solid UI/UX design and prototyping capability, executive-level communication, and the maturity to lead through ambiguity with a positive, solution-oriented mindset.
Core Responsibilities
Lead end-to-end requirements discovery through interviews, workshops, observation, document analysis, journey mapping, and Joint Application Design sessions.
Own business, stakeholder, functional, non-functional, reporting, data, integration, security, compliance, and operational requirements from inception through production validation.
Translate business goals into product vision, capability maps, process models,



epics, features, user stories, acceptance criteria, business rules, decision tables, traceability matrices, and implementation-ready specifications.
Analyze and redesign PBM workflows across member enrollment and eligibility, benefit setup, formulary, pharmacy networks, claims adjudication, prior authorization, utilization management, pricing, rebates, accumulators, mail/specialty pharmacy, and member/provider services.
Create low- and high-fidelity UI mockups, wireframes, clickable prototypes, screen flows, dashboards, and usability scenarios using tools such as Figma, Axure, Balsamiq, Adobe XD, or equivalent.
Facilitate design reviews and usability feedback sessions; ensure UI requirements address accessibility, responsive behavior, error handling, content clarity, and operational efficiency.
Partner with architects and technical teams on APIs, batch/file integrations, data mapping

📌 Senior Business Analyst Bengaluru
🏢 Artech Infosystems Private
📍 Bengaluru