Job Description

Customer Support Executive – International Voice/Chat Process

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Location: Pune

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Work Mode: Work from Office

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Shift: Rotational Shifts (Including Night Shifts)

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Joining Preference: Immediate Joiners

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About the Role

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We are seeking agile and customer-centric professionals to join our Customer Support team. The ideal candidate should possess excellent communication skills, a passion for delivering exceptional customer service, and the ability to resolve customer queries efficiently across multiple channels.

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Eligibility Criteria

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Graduate/Undergraduate in any discipline
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Freshers and candidates with up to 2 years of experience are welcome to apply
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Excellent verbal and written communication skills in English
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Robust interpersonal and problem-solving abilities
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Comfortable working in rotational shifts, including night shifts
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Ability to work effectively in a quick-paced environment
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Immediate joiners will be preferred
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Key Responsibilities

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Handle customer interactions through phone, email, and chat channels.
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Provide accurate and timely responses to customer inquiries.
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Resolve customer concerns while ensuring a high level of customer satisfaction.
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Maintain detailed and accurate records of customer interactions.
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Collaborate with internal stakeholders to address customer issues effectively.
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Adhere to service quality standards, productivity metrics, and company policies.
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Identify customer needs and provide appropriate solutions.
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Build and maintain positive customer relationships through professional communication.
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Required Skills

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Excellent communication and customer service skills
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Strong listening and comprehension abilities
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Positive analytical and problem-solving skills
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Proficiency in basic computer applications and data entry
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Ability to multitask and manage priorities effectively
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Solid attention to detail

📌 Customer Support Executive Pune
🏢 WNS
📍 Pune