Director – Medical Information & Medical Affairs
Location: Pune, India
Employment Type: Full time | Direct Hire
Work Arrangement: Primarily Office-Based (Hybrid Flexibility)
About the Role
We are seeking an experienced Director – Medical Information to lead and oversee Medical Information Contact Center (MICC) operations in India. This is a leadership prospect for a Medical Information professional with robust client management, people leadership, and pharmaceutical industry experience.
The position will manage multiple clients, projects, Associate Directors, and Project Managers while ensuring high-quality service delivery, operational excellence, and collaboration with global teams.
Key Responsibilities




Lead and manage Medical Information Contact Center operations and service delivery.
Manage, mentor, coach, and develop direct reports, including Associate Directors, Project Managers, and Medical Information teams.
Oversee multiple client accounts, projects, KPIs, SLAs, and operational deliverables.
Serve as a senior point of contact for clients and global stakeholders across India, the US, and Europe.
Drive process improvements, quality management, workforce productivity, and operational efficiency.
Support client implementation, ongoing

📌 Director Medical Information & Medical Affairs Pune
🏢 EmployVision
📍 Pune