Prismforce is a Vertical SaaS company revolutionizing the Talent Supply Chain for global Technology, R&D;/Engineering, and IT Services companies. Our AI-powered product suite enhances business performance by enabling operational flexibility, accelerating decision-making, and boosting profitability.
About The Role
We're looking for a senior implementation qualified who thrives at the intersection of technology, consulting, and client success. You will own the end-to-end implementation lifecycle for enterprise clients, lead solutioning conversations, and set the gold standard for how Prismforce gets deployed at scale.
This is not a back-office configuration role. You will be the face of Prismforce during onboarding — running demos, driving requirements, and building long-term client relationships.
Responsibilities
Client Engagement & Solutioning
• Lead discovery and demo calls with new and existing clients across all stakeholder levels
• Own presales solutioning — translate client business problems into Prismforce product solutions
• Set and manage client expectations within contractual agreements
• Build robust relationships with client stakeholders, becoming their trusted advisor
Implementation & Delivery
• Drive full lifecycle implementations — requirements, design, build, testing, deployment
• Define business requirements and conduct fit-gap analysis against Prismforce's product suite
• Establish and champion best-in-class onboarding practices across all client engagements
• Oversee product configuration including imports, templates, and workflows
• Manage multiple client implementations simultaneously with high quality and on-time delivery
Technical Solutioning
• Design and deliver integrations for client business use cases
• Solid working knowledge of APIs, webhooks, and system integrations
• Troubleshoot production issues and provide post-go-live support
• Analyze existing client systems and design optimal solutions using Prismfor