Key Responsibilities
Retail Business & P&L; Delivery
• Own retail performance across the store network and drive achievement of Sales, NSV, EBITDA, AOP and productivity metrics.
• Translate business plans into store-level targets, priorities and execution plans.
• Drive like-for-like growth, conversion, ATV/ABV, UPT and overall store productivity.
• Identify underperforming stores and lead structured interventions to improve performance.
• Partner with Business Heads on annual operating plans, growth plans and retail strategy.
Store Operations
• Own end-to-end operations across EBOs, MBOs, SIS and other retail formats.
• Establish operating standards, processes and governance across the network.
• Drive consistent execution of SOPs, commercial calendars and brand standards.
• Ensure solid discipline around opening/closing processes, inventory, cash management, shrinkage and compliance.
• Build a robust store audit and review mechanism with clear RAG-based action tracking.
Customer Experience
• Own the overall customer experience across the retail network.




• Drive initiatives to improve customer engagement, conversion and service quality.
• Use customer feedback, NPS, mystery shopping and store insights to identify experience gaps.
• Partner with VM and Brand teams to ensure the store environment consistently reflects brand positioning.
New Store Openings & Expansion
• Lead operational readiness for new store openings, relocations, renovations and format expansion.
• Partner with Projects, Store Development, VM, HR, Supply Chain and Finance to ensure stores are launch-ready.
• Establish pre-opening checklists and governance covering people, inventory, systems, VM and operational readiness.
• Ensure recent stores achieve planned ramp-up and productivity milestones.
People & Leadership
• Own the retail manpower strategy in partnership with HR and ensure the right talent architecture across stores.
• Build a robust pipeline of Store Managers and frontlin

📌 Head Of Retail Operations Mumbai
🏢 Reliance Brands
📍 Mumbai