Location: Faridabad

Openings: 2

Job Title

Operations Manager After-Sales Service / Complaint Handling

Key Skills

• Solid customer complaint handling resolution skills
• Good communication and explicit articulation
• Basic English communication skills
• Ability to handle multiple tasks simultaneously
• Comfortable working with multiple CRM software/tools
• Strong coordination and follow-up skills
• Ability to manage and coordinate field technicians
• Quick learner with a problem-solving approach
• Positive team management task allocation skills
• Basic knowledge of quotation preparation
• Ability to manage payment collection follow-ups

Key Responsibilities / KRAs

• Handle all IVR complaints and installation-related queries.
• Efficiently manage and resolve customer complaints within defined timelines.
• Coordinate with field technicians and assign daily duties.
• Monitor technician activities and ensure timely completion of assigned tasks.




• Manage payment collection and coordinate with customers/field teams.
• Maintain proper records and updates in CRM software.
• Prepare basic quotations as required.
• Coordinate between customers, technicians, and internal teams for smooth service operations.
• Ensure proper follow-up on pending complaints, installations, and service requests.
• Handle multiple operational activities while maintaining service quality
• Candidate Profile
• Candidate should be multitasking and quick to learn.
• Should have good communication skills with clear articulation.
• Basic English is sufficient, provided the candidate can communicate clearly.
• Should be comfortable working on different CRM platforms.
• Prior experience in after-sales service, complaint handling, customer support, or service operations will be preferred.

This job is provided by Shine.com

📌 Were Hiring Operations Manager After Sales Service Faridabad
🏢 Sharda Consultancy Services
📍 Faridabad