Roles and Responsibilities
• Scrutinize documents and collect visa applications accurately and efficiently.
• Handle customer/applicant queries personally or via email and telephone.
• Handle cash and bank-related transactions as assigned.
• Record and maintain all application data. Ensure accurate and timely data entry with zero errors. Ensure the data purging policy is adhered to and conduct random checks to ensure no PII data is present.
• Maintain up-to-date information on visa regulations and fees through training and information provided by VAC Managers.
• Follow fundamental checks during visa processing.
• Conduct applicant biometric enrollment and ensure compliance with Mission standards.
• Manage applicant flow, especially during peak hours.
• Ensure administration and logistics of passport delivery to consulates, applicants and logistics companies are carried out as per process.
• Ensure compliance with Service Level Agreements and VAS Services' Information Security Policy.
• Ensure compliance with standard operating procedures without deviation.




• Assist the team and manager in driving sales of Value Added Services by effectively communicating available services to applicants.
• Ensure the entire process is completed within the mandated Turnaround Time.
• Ensure no penalties are incurred and monitor, track and maintain internal errors against targets prescribed in the Team Objective Tracker.
• Maintain and improve customer and Mission satisfaction by enhancing procedures and continuously innovating methods to increase productivity and cost effectiveness.
• Think out of the box and contribute ideas and best practices.
• Assist the Reporting Manager by attending all trainings and participating in Process Monitoring for Internal Process Certifications.
• Assist the Reporting Manager in managing physical and data security, including PII data, at the Application Centre and ensure effective controls are in place to prevent physical/data security breaches.
• Ass

📌 Customer Service Representative Hyderabad (India)
🏢 VAS GLOBAL
📍 India