Astra Business Services Pvt. Ltd. is hiring an experienced Team Leader/Supervisor for the Doctor Office Process. The candidate should have experience in an International Healthcare BPO, handling Doctor Office/Medical Appointment Scheduling processes and leading a team.
Key Responsibilities
Manage and lead a team of healthcare appointment scheduling agents.
Monitor KPIs, SLAs, productivity, and quality.
Handle escalations and coach team members.
Prepare operational reports.
Ensure HIPAA compliance and process adherence.
Coordinate with Quality, Training, and Workforce teams.
Support hiring and onboarding.
Requirements
23 years of experience in an International Healthcare BPO.
Minimum 1 year as Team Leader/Supervisor.
Mandatory experience in Doctor Office/Medical Appointment Scheduling.
Mandatory knowledge of Athena (EHR).
Excellent communication, leadership, and MS Excel skills.
This job is provided by Shine.com
📌 Team Leader Noida (India)
🏢 Sharda Consultancy Services
📍 India
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