Company: The SkinVet
Location: Mumbai, Maharashtra
Job Type: Full Time, On Site

About Us
The Skin Vet is India's premier specialized veterinary dermatology clinic, dedicated exclusively to diagnosing and treating complex skin, ear, and allergic conditions in companion animals.
As we continue to scale our clinical operations, establish strategic partnerships, and lead industry-wide educational initiatives, we are committed to maintaining the highest standards of regulatory compliance and operational excellence.
We are looking for a sharp, detail-oriented Medico-Legal Consultant to partner with us in navigating the evolving regulatory landscape of veterinary medicine and healthcare operations.

Role Overview
Own front office and client care standards across The SkinVet, coordinate Worli and Chembur, and take primary responsibility for medical inventory and its financial reporting. Supervise front office staff, and the resolution of escalations, book keeping of billing and collections clean across clinics.

Detailed Roles & Responsibilities
Team supervision and training




• Supervise front office and client care staff, and set shifts, cover and duties
• Oversee implementation of SOPs, scripts, software and etiquette
Multi-clinic coordination (Worli and Chembur)
• Coordinate both clinics, so that front office standards, scripts, billing practices and client experience are the same at both
• Oversee the Chembur receptionist: set duties, train, review performance and make sure the day flows properly
Client queries, complaints and escalations
• Handle escalated queries and complaints, with a logged timeline for each
• Spot repeat issues and fix them in the process
Billing, collections and refunds
• Monitor billing, estimates, outstanding payments and collections
• Approve and coordinate refunds, credit and debit notes, and billing corrections with Accounts
• Check discounts, coupons, packages and waivers against policy
• Review daily reconciliation and send mont

📌 Clinic Supervisor Mumbai
🏢 The SkinVet
📍 Mumbai