The ideal candidate will be responsible for sales performance, customer satisfaction, and staff training and development. You will work to foster client loyalty and expand our brand presence. The ideal candidate will spearhead these efforts with a customer-centric attitude.

Store Manager, Sales & Business Development — Empathy AI
Managed store operations, sales, customer relationships, and business development for a plumbing and construction services project, with responsibility across the customer journey from lead generation to service delivery.
• Managed day-to-day store and service operations, coordinating customer inquiries, scheduling, inventory, vendors, and field service requirements.
• Drove sales and lead generation through customer outreach, local business relationships, referrals, and follow-up.
• Managed the sales cycle from lead qualification and customer requirements to quotations, negotiation, conversion, and follow-up.
• Built and maintained relationships with customers, contractors,



suppliers, and business partners to generate current prospects.
• Prepared and communicated service quotations based on customer requirements and project scope.
• Coordinated with plumbing and construction teams to ensure smooth execution of sold projects and services.
• Identified opportunities for upselling, repeat business, referrals, and customer retention.
• Managed customer communication and follow-ups to improve conversion and overall customer experience.
• Tracked leads, sales opportunities, customer requirements, and project status to support business growth.
• Worked across sales, operations, customer service, and business development to improve processes and revenue opportunities.
• Contributed to developing a technology-enabled business model for plumbing and construction services.

📌 Store Manager And Business Development Kolkata
🏢 EMPATHY AI
📍 Kolkata