A Snapshot of Your Day

To support the Service Automation team within Siemens Energy's Digital Core, this role is established to backfill capacity and address the increased workload from expanded responsibilities and upcoming strategic Energy Now initiatives. Operating at the Experienced Qualified (P2) level in India, the consultant will ensure operational stability, service excellence, and successful execution across key service areas. To address these business aims, the role focuses on ServiceNow ITSM solution design, platform configuration, and stakeholder collaboration. These core areas ensure alignment between business processes and technical implementations while driving out-of-the-box (OOTB) adoption and minimizing platform customizations.

How You’ll Make An Impact

• ServiceNow Solution Design & Implementation
• Design and deliver scalable, upgrade-secure solutions across ServiceNow ITSM modules (Incident, Problem, Change, Request, Knowledge Management) leveraging out-of-the-box (OOTB) capabilities.
• Configure core platform architecture, including Flow Designer, IntegrationHub,



custom scripting, and third-party tool integrations (e.g., Snowflake, Jira, Salesforce).
• Implement and manage technical integrations using REST, SOAP, MID Server, and Import Sets, ensuring alignment with platform security models and ACLs.
• Promote OOTB adoption, minimize unnecessary customizations, and leverage ServiceNow AI capabilities to deliver productive solutions.

• Functional Consulting & Stakeholder Management
• Conduct discovery workshops and sessions with business stakeholders to gather, analyze, and translate requirements into functional specifications.
• Prepare comprehensive design documents and define acceptance criteria to guide technical teams and review final solution designs.
• Provide strategic recommendations on ServiceNow best practices, process optimization, and alignment with CMDB, CSDM, and SPM modules.

• Project Delivery & Operational Support
• Collabor

📌 Servicenow Itsm Techno Functional Consultant Gurugram
🏢 Siemens Energy
📍 Gurugram