A Snapshot of Your Day

This replacement position for a Head of CRM Analytics has been requested to support Siemens Energy's strategic initiative to scale digital platforms, data governance, and AI-enabled solutions. The role is central to translating these capabilities into measurable business value within the customer domain, aiming to improve operational performance and customer experience. To achieve these aims, the role is structured around three core pillars: strategic leadership and team development, the delivery of advanced analytics and AI solutions, and the establishment of robust governance and value-tracking frameworks. This approach ensures that the team not only produces insights but also drives adoption and tangible business outcomes. Given the focus on leadership and technical delivery, the ideal candidate will possess extensive experience in CRM analytics, data product leadership, and managing global teams. A robust background in contemporary BI platforms, data modeling, and applying AI use cases in an enterprise setting is essential,



complemented by proven stakeholder management and strategic planning skills.

How You’ll Make An Impact

40% Analytics & AI Solution Delivery

• Translate business requirements into reusable data products, dashboards, scorecards, and advanced analytics solutions.
• Deliver actionable insights across sales, projects, service, and marketing by combining descriptive, predictive, and AI-driven analytics.
• Identify, prioritize, and scale AI use cases that improve productivity, forecasting, and personalization using approved enterprise platforms.
• Partner with CRM platform teams and enterprise data teams to ensure seamless integration of customer data across the digital landscape.

30% Strategy & Team Leadership

• Define and execute the CRM Analytics strategy and roadmap in alignment with business priorities and the digital & AI strategy.
• Lead, mentor, and develop a high-performing global team of analytics engineers, BI devel

📌 Head, Crm Analytics Gurugram (India)
🏢 Siemens Energy
📍 India