Arcadis is the world's leading company delivering sustainable design, engineering, and consultancy solutions for natural and built assets.
We are more than 34,000 people, in over 30 countries, dedicated to improving quality of life. Everyone has an key role to play. With the power of many curious minds, together we can solve the world’s most complex challenges and deliver more impact together.
Who you are:
You have extensive business and application knowledge in Oracle Cloud Finance and Procurement modules (such as Accounts Receivable, Accounts Payable, Expenses, Tax, Cash Management, General Ledger, Fixed Assets, and Procurement), enabling you to effectively provide functional and technical production support. You have a proven experience in Business-as-usual support which would help you be successful on this role. We are looking for individuals with a passion to help our user community deliver their day-to-day work effectively and efficiently.
What You’ll Own:
• Incident, Problem, and Change management based on ITIL common practice
• Facilitating Oracle Upgrades
• Testing of Issues in lower settings
• Working directly with F&P; key users’ community.
• Ensuring efficiency in daily standups/retrospectives.
• Able to prioritize the workload and deliver based on prioritization.
• Configuration/development of solutions developed as per business requirements.
• Analyze and resolve production issues as per SLA.
• Maintain configuration workbooks and documentations as relevant.
• Support/guide junior resources in resolving tickets and identifying RCA and proposed solution
• Monitor and report on regular production activities
Role accountabilities:
Collaboration:
• Collaborates and communicates with F&P; Tech Lead
• Collaborates and communicates with F&P; Service Manager
• Collaborates with Functional Solutions Manager to ensure solutions would not impact other activities
• Collaborates with business users and key users