OIA Global provides customers with an unparalleled suite of scalable and versatile supply chain solutions. Supported by 1,300 forward-thinking employees, we specialize in 3PL, 4PL, sustainability, technology, contract logistics, packaging design and optimization, and raw materials management. Since 1988, we have grown into a $1.3 billion company with a presence in 27 countries and industry expertise in fashion and apparel, consumer goods, healthcare, energy, and industrials. OIA Global is privately held by LDI, Ltd.
Summary: Senior Operations Specialist
The Senior Operations Specialist is responsible for leading the execution of complex ocean freight operations across import, export, and cross-trade shipments while ensuring operational excellence, customer satisfaction, regulatory compliance, and service reliability. The role serves as a recognized subject matter expert within Ocean Operations, independently managing high-complexity shipment scenarios, critical customer requirements, compliance matters, and operational escalations.



The Senior Operations Specialist provides technical guidance to team members, drives operational best practices, and supports continuous improvement initiatives while collaborating closely with customers, shipping lines, NVOCCs, customs brokers, transportation providers, overseas offices, and internal stakeholders.

Supervisory Responsibilities:

• None

Duties and Responsibilities:

Operations Management
• Manage end-to-end ocean freight shipments including import, export, and cross-trade movements involving complex routing, customer requirements, regulatory considerations, and operational challenges.
• Serve as the primary operational expert for complex shipments, strategic accounts, and business-critical operational requirements.
• Lead resolution of high-impact operational issues, shipment disruptions, service failures, carrier constraints, and customer escalations.
• Coordinate with shipping lines, NVOCCs, transportation providers, cu

📌 Senior Operations Specialist Mumbai
🏢 OIA GLOBAL
📍 Mumbai