• The Operational Landscape Manager (OLM) is accountable for end-to-end operational governance of supplier contracts and service delivery, ensuring suppliers meet contractual commitments, KPIs, and compliance standards.

Responsibilities
• Key Responsibilities• Monitor supplier compliance with contract obligations and service commitments.
• Track delivery of contracted services and deliverables.
• Review monthly KPIs, service levels, and charges for discrepancies.
• Manage supplier performance and drive corrective action plans.
• Act as primary interface between business IT, suppliers, and internal teams.
• Drive incident, problem, and change management processes.
• Ensure compliance with audit, security, and regulatory requirements.
• Approve work requests beyond predefined financial thresholds.
• Support demand forecasting and capacity planning.
• Drive continuous improvement and innovation initiatives.

• Stakeholder Interfaces• Internal: IT Operations Managers, Business Stakeholders, Service Management, Procurement.
• External: Supplier Delivery Managers,



Vendor Operations Teams.

• Success Measures• SLA and KPI compliance.
• Reduction in incident volume and downtime.
• Supplier performance improvement.
• Audit and compliance adherence.
• Cost optimization and value realization.

• Skills & Experience• Stakeholder management and communication skills.
• Knowledge of IT service management (ITIL processes).
• Analytical capability for performance tracking and reporting.

Understanding of compliance, security, and risk management

Qualifications
Basic/Generic Job Description:
• Project Managers plan, control and execute a project or set of related projects to meet identified business needs and deliver business value.
• As Project Manager, leads small-to-medium projects of moderate complexity. Typical project size: fewer than 10 FTE OR Participates as a member of a project team for larger and more complex projects.
• Quickly earns the trust of sponsors and key stakeh

📌 Cis Project Management Cis Program Management Bengaluru (India)
🏢 Zensar
📍 India