Job Description:
About the Team:
At Dow Jones, we empower global organizations to navigate an increasingly volatile world, where geopolitical shifts, financial crime, regulatory expansion and emerging AI technologies redefine risk every day. Powered by market-leading intelligence capabilities—including Dow Jones Risk & Compliance, Dragonfly, Oxford Analytica, Storyful, Dow Jones Risk Journal, Factiva and Dow Jones Newswires—we deliver the trusted insights our customers need to build resilience, protect their reputations and make mission-critical decisions with confidence.
About the Role:
The Client Engagement Specialist (CES) is responsible for managing all renewal aspects of the relationship with a defined set of customers. The Client Engagement Specialist is responsible for retaining the existing contract revenue within existing buying centers and supporting recent sales into these accounts made by the Business Development Managers.





To this end the Client Engagement Specialist will need to liaise with DJ internal teams to ensure the clients business needs are being met consistently to support the renewal. Ultimately the Client Engagement Specialist must develop and drive successful renewals ensuring a solid revenue base for Dow Jones.

Success will be measured based on the retention rates of the Client Engagement Specialists assigned accounts.
You Will
Retention
• Responsible for owning the retention strategy for assigned Strategic accounts by building and executing a renewal plan
• Proactively provide a explicit picture to management by highlighting high risk renewal accounts and strategies to mitigate potential losses
• Responsible for ensuring appropriate levels of customer training and product utilization by working with the Product Training Specialist team and monitoring internal CRM reports
• Oversee the overall renewal lifecycle; from pricing and contracting alongside the Account Executive, to invoicing and client support, so customer concerns get addressed cor

📌 Client Engagement Specialist Mumbai
🏢 Dow Jones
📍 Mumbai