We are seeking an enthusiastic and detail-oriented Assistant Manager - Reservations to join our dynamic team in Udaipur, India. In this pivotal role, you will oversee the reservations department, driving revenue optimization while ensuring exceptional guest experiences. You will lead a talented team, manage complex booking operations, and implement strategic initiatives that enhance our hotel's occupancy and profitability. This position offers an exciting chance to make a meaningful impact on our organization's success while fostering a collaborative and customer-focused work environment.
Plan and coordinate room reservations while implementing effective selling techniques and strategies to maximize room revenues and achieve occupancy targets
Supervise and mentor reservation associates, providing supportive guidance and transparent delegation of tasks to ensure efficient department operations and team development
Prepare and analyze monthly forecasts, statistical reports, and occupancy projections to support strategic planning and annual budget development
Maintain accurate and up-to-date guest records and corporate databases,
ensuring all booking information is recorded according to standard procedures and company policies
Respond promptly to guest inquiries and resolve issues with professionalism and discretion, demonstrating empathy and problem-solving capabilities to ensure guest satisfaction
Analyze guest history and special instructions for regular and VIP guests, ensuring personalized service delivery and enhanced guest experiences
Monitor and manage corporate account numbers, room availability positioning, and overbooking strategies to optimize hotel performance
Apply revenue management principles and approved discount structures, ensuring corporate rates are offered in accordance with company policy
Identify cost-effective resource utilization opportunities and educate the team on efficient operational practices
Ensure the team receives comprehensive training on safety provisions, standard procedures, and customer service excellence
Communicate any matters affecting hotel interests to management with transparency and assertiveness
Handle additional responsibilities as delegated by management, demonstrating flexibility and resilience in a energetic hospitality environment